Existing Patients: 01384 378361
Dear Valued Patient,
We have some exciting news to share that we think will make your life easier when calling us to manage your appointments and make enquiries at the practice.
Starting this week, when you call the practice, you may be greeted by our new AI Reception Assistant (which we are calling Gemma). This intelligent system is here to give you more flexibility and faster service when you need it most.
What this means for you:
✅ We’re now available to help you book appointments around the clock – even outside our normal reception hours.
✅ No more waiting on hold – get immediate help with appointment bookings, even during our busiest times.
✅ Book appointments at your convenience – call early morning, evening, or weekends when it suits your schedule.
✅ Faster access to our clinical team – our reception staff can focus on urgent dental concerns and treatment questions while the AI handles routine bookings.
✅ Quick and easy – manage appointments, check availability, reschedule, or arrange routine checkups in seconds.
You can still speak to our team directly
We know some patients prefer speaking with our team directly, and that option is still available. Simply ask to speak to a team member at any point during your call, and you’ll be connected straight away.
We’re in the early stages of this service, so your feedback is invaluable in helping us refine the experience. If you have any thoughts or suggestions after using the system, please let us know.
We’re truly excited about this change and confident it will make your experience with us smoother, faster, and more convenient.
Thank you for being part of our community and for your continued trust in our care.
Warm regards,
The Stourbridge Dental & Implant Clinic Team
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